Topics with sentiment
Each topic shows its share of responses and whether it's Positive, Neutral, Negative or Mixed, plus how it changes day by day.
Analyze
Know what customers actually say.
Insights groups testimonials and NPS replies into topics with sentiment, and shows you the responses behind each one — video transcripts included.
Next to the topics you get the numbers: volume against the previous period, form funnels, campaign conversion, NPS and star averages — filtered by 7, 30 or 90 days, form, campaign or segment.
What you get
Read hundreds of responses in a minute.
Evidence, not guesses
Every topic links to the responses behind it. Rename or merge topics so they match how your team talks.
Video counts too
Video transcripts are part of the analysis, so what people say on camera isn't lost.
Where it fits
Where teams use it
Better landing page copy
Use the words customers repeat as headlines and pick the testimonials that prove them.
Product feedback
Spot recurring complaints in NPS replies before they show up in churn.
Sales enablement
Find the testimonials that mention the objection your prospect just raised.
How it works
AI Insights
Collect or import
Testimonials and NPS replies from any source feed Insights.
Run the analysis
AI groups responses into topics with sentiment.
Act on it
Open a topic, read the evidence, and export the summary as CSV.
Questions
AI Insights
Yes. Free includes 25 analyses a month, Pro 300 and Business 1,000.
Yes. Video transcripts are included in the topic analysis.
Treat topics as a fast first read, not a verdict. Every topic links to the actual responses, so you can always check.
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